CTGHS Epic Services

With over 20 years experience assisting healthcare organizations with clinical and financial initiatives and a complete array of Epic® services, CTGHS maximizes your Epic benefits while minimizing risk and project overruns. Our Epic expertise is backed by our Exemplar® methodologies, designed to support national quality initiatives, facilitate evidence-based practice, and adhere to Project Management Institute standards. The success of our clients attests to our capabilities.

Full Lifecycle Epic Services

There's no substitute for solid preparation and planning to maximize your implementation effectiveness. Likewise, deriving the ultimate benefit from your Epic investment does not end with go-live. Our services assist you with all client implementation responsibilities as well as pre- and post-implementation activities, some of which are highlighted below:

Readiness Assessment, Governance, and Pre-Project Planning
Key to the success and realized value of a large initiative is evaluating the organization’s preparedness. Our comprehensive assessment of six-tiered focus areas—shared governance, accountability, tools and skills, enablers, reinforced behavior, and measures—addresses decision rights, culture, technology, resources, and sponsorship. The result is a plan which prepares the organization for implementation, mitigates risk, fosters clinician adoption, defines measurable outcomes and facilitates success.

Benefits Realization and Total Cost of Ownership
CTGHS specialists help you define the clinical, administrative, and financial objectives you want to achieve. They assist with developing an organizational strategy for data management, data quality, enterprise performance, and outcome reporting leveraging the full potential of your Epic capabilities to ensure achievement of your desired objectives. CTGHS can provide expert assistance with planning and budgeting addressing the total cost of Epic ownership to bring to light hidden costs in internal labor, operational impact, third party interfaces, infrastructure, testing, and legacy backfill.

Process Analysis and Integrated Clinical Workflow
Whether you address optimization of workflow and clinical practice with your initial Epic implementation or after a rapid Flight Plan implementation, process analysis and redesign (or clinical process reengineering) improves the efficiency and effectiveness of the patient access, clinical, revenue cycle, and administrative processes. Redesign activities create a common vision for management goals and end user expectations. Practice standards are defined in collaboration with stakeholders so that Epic applications are designed to support best-practice care. Beginning with the end state in mind, practice visioning and modeling assess your current state and identify changes needed to support the desired clinical improvement objectives. Our experience includes transformation of core and supporting systems, transformational redesign, and clinical adoption.

System and Functional Optimization
With increasing pressure to implement Epic in the shortest time possible, often the system is ‘installed’ quickly without exploiting the system and functional features which can streamline your operations. Our Epic experts utilize relevant enterprise information drawing on our extensive Epic knowledge and other Epic clients’ comparative processes to establish benchmarking and broad practice standards to develop an efficient and cost-effective system management strategy for your institution. CTGHS can assist with all aspects of business and system optimization to drive the ultimate benefit from your Epic investment.